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Recently I needed to acquire an accessory for my Vicmarc VL300 lathe. After contacting all of the Vicmarc dealers in the U.S. together with all of the woodturning specialty houses with whom I was familiar, I had no success, the typical response being that the accessory I needed might be available in three to six months.
Then I discovered Ken Rude at Branches to Bowls. com in Canada. Ken is the Canadian Vicmarc dealer. I called and spoke directly with him - the accessory I needed was in stock - and in a matter of a few days I had the Vicmarc accessory I needed. To me, customer service is extremely important, and the service I received from Ken was outstanding and exceptional in every way. From my initial conversation - to timely updates regarding pricing and shipping - to follow up e-mails to assure on time receipt of my order, Ken’s service was fast, professional, personable, and customer oriented.
I could not have been more pleased. It is so good to have a supplier that is dedicated to providing quality Vicmarc equipment together with truly outstanding customer service.
Kyle D. Opelika, Alabama.
After an extreme length of time and research into exactly what tools I would upgrade to and make an investment in I decided to go with Carter and Sons (C&S) M42 tools and I wanted to deal with a Canadian distributor. The people at C&S directed me to Branches to Bowls. I placed a request for a quote and was shocked that 30 minutes later Ken called me to discuss my order. Not only did he review my order with me, but offered a wealth of information about turning. I appreciated the exchange so much I had to send him some of the blanks of a type of wood he had never turned before. He promptly sent me a quote and we were able to finalize it the next day.
Thank you very much Ken and I look forward to doing business with you again in the future.
Peter in Nova Scotia.
Quick email to say how pleased I am with the Carter and Son tools. I’m re-learning how to turn all over again it seems but what a joy to get covered in a pile of curly shavings, lol. These tools are like being handed the keys too a Porsche after driving a Russian Lada. I’ve just started working with the bowl gauge, the spindle gauge is amazing, especially on higher speed, the shavings fly off.
The bowl gauge works so well at my lowest speed, it’s just so much safer. The only problem I have now is that all other tools fail in comparison... Starting too think about a couple more down the road once I get more time flying curly shavings.
Wow!. I am extremely impressed with the VM 100 chuck. I have not found any other that runs as smoothly. It runs true and precise. Dovetail jaws are the best out there and direct thread is an added bonus.
Thanks Very Much,
Antho, Duncan. BC.
I purchased a Vicmarc VL240 from “Branches to Bowls Ltd” in October, 2017. Negotiations, details, and agreements were all done long distance (phone and email). I was very pleased with Ken’s friendly, informative, customer friendly approach throughout the process (and since). Now I am enjoying an excellent lathe that is versatile, stable, powerful and precise! This workhorse runs for hours without any sign of heating...all sizes and types of wood keep changing shape...and I...enjoy!
...and I hum my theme song (from the Byrds)...”There is a season, turn, turn, turn...”
Norm M. Prince George, BC.